20191203-valerie-stauffer

Borrowers sued by Loans for Less line up to meet with Valerie Stauffer, far left, a senior collections officer with the company, at the City Hall in South Ogden, Utah, where small claims cases are heard. (Kim Raff for ProPublica)

Borrowers sued by Loans for Less line up to meet with Valerie Stauffer, far left, a senior collections officer with the company, at the City Hall in South Ogden, Utah, where small claims cases are heard. (Kim Raff for ProPublica)

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